What do customers say about loaner cars at BMW of Arlington?
Customers describe the loaners at BMW of Arlington as comfortable and clean, and they thank our service advisors for arranging them and keeping them updated. Our Google rating is 4.5 stars across 5,810 reviews (Google, 2026).
Keep reading below, then schedule a test drive in Arlington. Bringing your own numbers to the lot settles this faster than any spec sheet.
Customers call BMW of Arlington loaners comfortable and easy to get
Craig C. found the loaner comfortable, clean and a blast to drive, and his advisor kept him updated at every step of the visit. Customers who write about loaners at our service department describe the same two things: a car that feels good to drive, and an advisor who makes the loaner part of the visit.
In a July 2026 Google review, Craig C. wrote:
“The team at BMW of Arlington is exceptional! My service advisor, Kaleigh, was highly professional and attentive. She kept me updated every step along my the way and made sure I was completely satisfied. The loaner car provided was comfortable, clean and a blast to drive. I think I am sold on my next BMW! Thank you to Kaleigh, Chuong, and the entire service team for a great experience.”
That one review covers the loaner, the advisor and the updates in a single visit.
Which BMW of Arlington service advisors do customers thank for loaners?
In an August 2026 Google review, Lane C. wrote:
“Recently took my 2009 BMW 328i into BMW of Arlington for recall and service work. Sarah Dobbie was my service adviser. Told her my BMW was my only transportation and she quickly arranged for a loaner car. Was expecting a laundry list of things to repair because that’s what most dealerships do but surprising ly they came back with only needing rear brakes. I was completely shocked. Loaner car was awesome, service was awesome and Sarah was awesome. I highly recommend BMW Arlington for all your BMW needs.”
Lane C. came in for recall and service work, and the loaner was part of that same visit.
How to book service and a loaner drop-off at BMW of Arlington
You can book service at BMW of Arlington online, in person, or by phone. Pick the route that fits your schedule, and say at booking that you will need a loaner.
Our valet team works with you to set a pickup date and time and a service loaner drop-off appointment. Ask about that appointment when you book, so the loaner is settled before your car comes in.
Our service department sits on E Lamar Blvd in Arlington, at 1105 E Lamar Blvd, TX 76011.
Customers say BMW of Arlington keeps them updated during service
Paul G. describes an advisor who kept him in the loop through the diagnosis, a parts delay and the pickup. When the parts were held up, his advisor arranged a ride home, and the car arrived within minutes.
In an August 2026 Google review, Paul G. wrote:
“My service advisor Chad was extremely friendly and helpful. He kept me in the loop and when I asked him to take me back to see the technician to further explain what needed to be done to the car and why it needed to be done he gladly did it. The technician explained everything to me and it all made sense. Being able to visually see what was wrong was very helpful. At that point I was told parts had to be ordered so my car wasn’t going to be ready that day. Chad immediately ordered car service to take me back home. The car showed up 2 minutes later. When my car was finished late afternoon the following day Chad immediately emailed me. An extra bonus was the repairs ended up being less expensive than the original quote. I couldn’t have been more satisfied.”
The update that mattered most to Paul G. came the following day, when Chad emailed him as soon as the car was finished.
Does BMW of Arlington offer valet service with a loaner?
Yes. When our valet team sets your pickup date and time, it also sets a service loaner drop-off appointment.
In an August 2026 Google review, J wrote:
“I recently had my SUV serviced at BMW of Arlington for the first time and I had a great experience. My service advisor Sarah Dobbie was excellent and communicated with me from start to finish. Sarah made me feel appreciated for doing business with BMW of Arlington. She made sure that I had a loaner and even offered valet service. I definitely plan on reaching out to Sarah in the future.”
J names both the loaner and valet service, and says the advisor offered them together.
BMW of Arlington holds 4.5 stars across 5,810 Google reviews
83 in 100 of our Google reviews give five stars (Google, 2026). The same-brand dealers in this market are listed beside us below, each with its own Google rating and review count.
| Dealer | Google rating | Google reviews |
|---|---|---|
| BMW of Arlington | 4.5 | 5,810 |
| Sewell BMW of Grapevine | 4.4 | 1,560 |
| Autobahn BMW Fort Worth | 4.6 | 1,551 |
| BMW of Dallas | 4.6 | 10,045 |
| Sewell BMW of Plano | 4.5 | 4,930 |
| BMW of McKinney | 4.9 | 3,461 |
FAQ
What should I ask my service advisor about a loaner before I book?
Ask whether a loaner drop-off appointment is part of your visit when you book.
How do I book a service appointment at BMW of Arlington?
You can book online, in person, or by phone. When you book, mention that you need a loaner, since our valet team can set a service loaner drop-off appointment.
Where is the BMW of Arlington service department and when is it open?
We are at 1105 E Lamar Blvd, Arlington, TX 76011. The service department is open Monday to Friday from 7:30 AM to 7:00 PM and Saturday from 8:00 AM to 5:00 PM, and closed on Sunday.
What service specials does BMW of Arlington publish?
A complimentary battery performance test is among our service specials. Ask about it when you book your visit.
Can BMW of Arlington tow my car to its service center?
Yes. Our roadside assistance can tow a car to our service or collision center. Ask about roadside assistance coverage for your car before you need it.
Is BMW of Arlington an authorized BMW M Certified dealer?
Yes. BMW of Arlington is an authorized BMW M Certified Dealer, and our staff attend M training every year.
Can I request BMW parts from BMW of Arlington online?
Yes. You can request parts through an online form that asks for prices with no obligation. The form is a request form, not an online checkout.
Why Arlington BMW owners choose BMW of Arlington for service
BMW of Arlington puts the loaner inside the service visit. Our valet team sets a loaner drop-off appointment, and customers describe our advisors arranging the car and keeping them informed.
Our parts department orders for BMW and for other brands too.
Our service specials include a complimentary battery performance test, and our roadside assistance can tow a car to our service or collision center.
In an August 2026 Google review, Kimberly M. wrote:
“Riley was absolutely amazing. My schedule changed last minute and he worked to get my appointment scheduled two days earlier. He was knowledgeable and super informative about the repairs required. He answered all of my millions of questions without hesitation and kept me informed of any changes. Working with Riley was fantastic and hassle free. Drop off and pick up was super easy. 10 out of 10 servicing experience.”
To start, book your service at 1105 E Lamar Blvd, Arlington, TX 76011, online, in person or by phone, and ask about the loaner drop-off appointment. You can also browse the new and used BMW inventory, value your trade and get pre-approved online, then finish in store at BMW of Arlington.
BMW of Arlington answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Arlington showroom, or call 817-968-1153.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact BMW of Arlington for complete details regarding current vehicle inventory, pricing, and equipment.
