Customer Testimonials
I recently reached out to BMW of Arlington about a pre-owned 2025 BMW M340i X-Drive because I wanted to compare it to a BMW M3 Competition. As soon as I submitted my online inquiry, Ty Rivers got in touch with me immediately and answered every question I had about both vehicles. We discussed the two trades I was considering, and Ty was able to get one of my trade-ins quoted sight unseen just from a few photos, with my other trade evaluated when I came in.
Ty set me up for a test drive in the M340i X-Drive and, ... Read More DealerRater - Jul 15, 2025
Cost is forcing me to look for someone else to do maintenance. Like oil changes and other things like filter for the car. Have brought 4 BMW750I and the annual maintenance has out price me. Have driven 750i staring in 2006.
Test and solid roadmap to complete serviced requested assure quality to top performance for BMW drivetrain and power torch on highway and freeways firm steer on tire pressure.
Service was great! Service advisor Rene was friendly and helpful. They took good care of my car and fixed my flat tire.
Purchase process was smooth but I have been chasing for 10 times to get the email of all signed documents after two weeks and still haven’t received it. I don’t understand why something that simple can be so hard?
service is very professional,oil change and air filters was quick,thank you again bmw of arlington
The service provided was excellent. The service advisor was knowledgeable and very courteous and offered options.
I’ve been bringing my car here for service for a while now, and every experience has been top-notch. The staff is professional, friendly, and always takes the time to explain what’s being done and why. Especially Reese - he’s honest with the recommendations and never tries to upsell unnecessary work, which I really appreciate. Highly recommend this dealership and working with Reesh for anyone looking for reliable and trustworthy service!
My service advisor was very professional & very knowledgeable. I was very much so happy with my service. Thank you for everything.
Friendly and great quality service. Quick response time and resolution. Willing to work with customers needs.
Andreas Arapis in Sale super awesome extremely knowledgeable on BMW vehicles on products. My only go now will be Andreas at BMW Arlington. Nick/Joe in management great to deal with friendly and easy to work with Great Asset to BMW Arlington Group 1. And Nasser in finance was fast. So for someone who go’s through cars like I do this is a Great Dealership and I’ll be back. Jeff
I am amazed by the great service I got by Rene and my tech! I got taken care of so great and left feeling very satisfied with my vehicle. Car came in with a couple of issues and Rene handled everything with my claim and the tech did an amazing job. Car now feels brand new. I can't thank Rene and his team enough.
I have been going to this dealership since 1996. I’ve only had one incident, but it was fixed quickly, but I’ve always been pleased. The reason I keep coming back.
Christian did great , had an understanding and was very knowledgeable . He promptly took care of the issue. Huge Rave to Christian and Mohammed for your excellent service . Ask for Christina upon arrival a d your service experience will be the best .
Takes a full day for service regardless of the fix needed. Oil change…full day. New tires…full day. Shuttle service was convenient. Service rep Christian was very helpful and kept me informed of progress. Car had large amount residue on center console from something gooey and should have been seen and cleaned before handing over the vehicle. I brought it to Christian’s attention and he cleaned it all up and apologized on his coworkers behalf.
Consistently honest and quality service - special gratitude to Rene Laurel for his consistent professionalism and communication ...
I couldn’t be happier with my experience at BMW Arlington! From the moment I pulled in, I was greeted with professionalism and genuine hospitality. But the true highlight of my visit was working with Reesh, my service tech extraordinaire!
Reesh is the real deal—attentive, communicative, and absolutely on top of everything. He kept me in the loop every step of the way, explained things clearly (without all the jargon!), and made sure my BMW was treated with the care it deserves. You can tell he genuinely cares about the customer experience and takes pride in making sure things ... Read More DealerRater - Jun 21, 2025
Great experience. I typically don’t take my cars back to the dealership for an oil change, but there were some issues that required the visit. Was I surprised. I’ll be bringing my BMW back to the dealership and refer my friends when they are looking for a car.
BMW Arlington is committed to providing their customers with reliable and superior service. Especially, BMW, Service Advisor-Christian Carrero; he’s outstanding employee, he goes beyond expectations! In the future, I’ll definitely recommend BMW Arlington to my friends and family for their needs!!!
Brought my car for repairs. Best customer service I have ever experienced. Sovann was exceptional. BMW really took care of me.
My service representative, Christian, was very thorough in explaining the services need for my car.
They had the vehicle I wanted. Salesman (Bernie) was helpful. Negotiations were brief. Paying cash. Processing paperwork was a HASSLE! They wouldn’t title the car the way I wanted and had to get special permission for them to accept my check. Six days later they still hadn’t cashed it even though money was in account.
Our service advisor Rhene was really great. They did quality work and really fast. Thank you all for the help. Especially Rhene.
Service advisers seem to be honest and don't push unnecessary repairs. They also keep you up to date with the status of your car as it's being worked on. And there free rides to and from your house is a great service so you don't have to spend hours at the dealership.
I was greeted with professionalism understanding being my first time BMW service they took time to explain everything to me and Iam happy to join BMW nation Christian thanks
This bmw dealership is the best one ever .. Have always do what needs to be done to your car.
Great customer service. Easy to book online. I def will be back for all my maintenance. I don’t trust anyone else with my BMW!
The dealership is company, clean and very accommodating. It's very company while you are waiting on your vehicle for repairs.
BMW of Arlington picked up my car for service. Sent me a video of what was wrong. Got my car back in timely manner.
Sovann who is my service advisor is the best. My car broke down and she was able to accommodate me without an appointment. She kept me updated regularly with progress and fixed my car at a reasonable cost. Will definitely go back for maintenance and repairs.
Myron always delivers top notch service. He communicates throughout the service appointment. I was pretty frustrated this time around but having my car back within the day helped.
Friendly, knowledgeable and efficient. Sovann kept me informed and ensured everything ran smoothly, great experience from start to finish!
Very nice and helpful professional will visit again job well done thank you thank you
Top notch care when you come and get your car serviced.
The dealership was great, customer service was excellent and very attentive to what I needed done.
Rene Laurel was my Service Advisor. I must say out of the 3 years of service with BMW of Arlington. One word describe my experience with Rene Laurel was IMPECCABLE. Thank you.
Great dealership..clean, very knowledgeable staff.very helpful staff that always make sure you're taken care of.
Service was good, My service advisor was very professional and everything was smooth with him. The sales experience was not the greatest. Purchased my bmw after the lease ended and I would definitely go to a different dealer when purchasing a vehicle.
Professional friendly service. Enjoy Savon bc she always gives a hundred percent of ability to serve and accommodate the customer.
Myron was great! He is very thorough and he explains and gives a detailed explanation of any work that has to be completed and the prices was reasonable. I brought my car in on a Saturday morning, and the work was completed a lot sooner than expected.
BMW of Arlington is an excellent choice because of there employees especially the service advisors. My advisor was excellent plus.
Service was performed without any problems and staff very helpful. Vehicle was ready when promised and so far very satisfied
I recently had a flat tire and ended up having to use BMW Roadside Assistance to have my car towed to the dealership. My service advisor, Christian Carrero, got my car in at the end of the day, set me up with a loaner car to get home and had me back in the road first thing the next morning. Thank you Christian for making an inconvenient situation much better.
Love the staff! Very communicative and nice. Shuttle was great. Christian assisted me the entire time. He answered all of my questions and concerns. I was able to be back on the road within an hour
Service is the best I have experienced. They communicated well and the mechanic was thorough. They approached the issue as if it were their car. Terrific folks and highly recommend.
Rene was amazing. Car was taken in immediately, time estimate was spot on and he got me right out the door. Dealership waiting area was nice but didn't expect to pay for snacks in a BMW waiting room. Otherwise, clean and plenty of seating.
New to having a BMW this will be my go to dealer for all my needs! Got my rims fixed due to scuffing them and they made them look brand new in about 24 hours AND I got accommodated with a loaner at no cost.
Every time I come to this dealership it is a good experience. The customer service is always great.
Emergency flat. Got me right and out and tire was in stock! Reesh even wash my and soon on my way. Great job everybody!
Rene was fantastic to work with - personable, professional, responsive, thorough, and totally transparent !! He will be my exclusive Service Advisor going forward !!
BMW of Arlington has always been my preferred dealership and not just to purchase a car. Their customer service, service department and work quality are top of the line. I won't take my car to any other dealership for service.
We had a fantastic experience buying a used car at BMW of Arlington. Our salesperson (Benjamin) and his sales manager (David (Sung)) were wonderful to work with. They went above and beyond in their customer service and we felt truly taken care of. They were quick to respond, kind, honest, fair, and reasonable. 20/10 stars, would highly recommend. Thank you, both! We love our car and it was truly a pleasure and a privilege to work with you!
Love that they respectful of my time. If they can't service you in a timely manner they will get you a car.
Amazing customer service. I’ve been getting my x5 for a while and everyone is extremely nice and knowledgeable.
Sovann was excellent as always! Very thorough, attentive friendly and professional. My car was ready in enough time to complete some errands. Still wish they had loaner options more available. Other than that this is my go to place!
Went there just to browse the inventory, but found a car that I really loved. Sales rep was super helpful very friendly staff. Had a nice chat and ended up buying the car. For my next BMW I’ll be back.
Muhammad did an EXCELLENT job! Pleasant and professional. I have no more to say at this t8me
Great people with good energy always great service. I will be coming to get a new BMW soon from you guys. Always appreciate good business.
Myron was great, very helpful during my service visit! All issues been fixed! Thanks for the help!
Always professional and facility is always clean and you’re always greeted when you pull in.
Courteous, found me discounts before asking, speedy service. Vacuumed and washed my car for me.
Outstanding in every aspect, exactly what you would expect from a BMW dealership! Sales Reps (Carter) are consistent without being overbearing, Service Advisor (Ryley) quick on his feet and has an honest desire to provide the best service. It’s my hope to acquire my 4th BMW from this exceptional dealership!
Service was impeccable due to the advisor who assisted me. He should be given a promotion.
Car salesman Ahmed was wonderful the process was very quick and easy. I would definitely recommend this dealership.
The experience with the dealership was great. Jeff Higy, my advisor when above and beyond
I had a fantastic experience at BMW of Arlington, thanks to Christian! Before I even stepped foot in the dealership, Christian was already going above and beyond—answering all my questions about warranty work and even reaching out to the warranty company on my behalf. He handled everything seamlessly and successfully processed the claim, which made the entire experience stress-free for me.
Christian is incredibly easygoing, relatable, and genuinely caring. It’s rare to find someone in the service industry who not only knows their stuff but also treats you like a human being rather than just another customer. I ... Read More DealerRater - Apr 24, 2025
Overall....Disappointed. As a long time BMW franchise you would have thought they would have figured it out by now...
Will never go to another dealership for anything. They always take care of everything I ask
Nice service advisor very clean and quiet environment prompt service very informative highly recommend dealers
went for issue from after having cleaned outside of new car. they took care of and gave us a plausible reason for what happened! the Group is very good with us! they will take care and fix things!
Client Advisor, Kenn Wynn, and Finance Manager, Arya Farahmand, were beyond professional and customer friendly, allowing for a pleasant experience! I look forward to continuing to do business with this team in the future!
Service was impeccable. Service rep. Christian was personable, knowledgeable and informed me of my services needed every step of the way.
I recently purchase a car from BMW of Arlington, and the experience was excellent from start to finish. If you are in the market for a new car that’s the place.
Excellent customer service, always willing to help, wouldn't go anywhere else. Will definitely be back
Great Service Team! Ryley was my service advisor and he is very communicative, service oriented and nice to work with. I recommend this dealer for service anytime!
The Service Technicians are all very talented and on top of your service needs. Thanks for everything
Efficient, courteous, and professional. Sovann was my representative and was a pleasure to work with.
Excellent service, accurate pricing, no hidden fees or upcharges. Coupon was honored, which is great. Car was vacuumed and washed. Highly recommend.
The service department only looks for the most expensive repairs and not what is good for the customer!!! The service advisor was clueless and had to keep asking other people for directions! I was not allowed to talk to the tech and it all was a bad experience!
no review blah blahj blah blah blah blah b lah blah blah blah blah blah
Christian carrero , Is great, very helpful and knowledgeable nice and respectable. Bmw is lucky to have him as their employer.
I brought my BMW X7 into the dealership and they took care of me right away. They assess the problem and put my vehicle in the service center to get the work done. It was completed in a timely manner, and the customer service was great.
**Poor Customer Service**
I had an appointment at 8:30 AM and arrived at 8:27 AM. Sovann Van was the customer agent assisting me. I requested a car check, alignment, and tire rotation. After waiting for an hour, she told me they couldn't perform the tire rotation because they couldn't find the wheel lock key (maybe because I declined to replace the front tires?!).
Then, I waited for another **two hours**, and my car was still not ready. I happened to see her in the restroom and asked when my car would be finished. She said it was almost done. I ... Read More DealerRater - Apr 6, 2025
I love the professionalism and promptness in diagnosing repairs. I love that all the service advisors, work as a team and are willing to assist you. Chad, my service advisor is the best. He kept me informed of not only the repairs, but the cost as well
Jaime was the real MVP! He made sure all details were sorted out so by the time I made my 4 hour drive, my car was ready to roll. He even worked on his day off to make sure everything was seamless when I arrived last Monday. He deserves a raise boss!! From start to finish the entire team made my purchase a breeze. Thanks so much for taking care of me!
I went there for an oil change. They had friend staff. Clean facility. Great service.
BMW Arlington has been my go-to dealership for BMW. The new showroom is nice and roomy, nice sales force too.
Process was easy & quick. Salesman and sales manager were friendly and down to earth, no high pressure sales experienced. Will work with this dealership for future needs.
Poor customer service, excessive wait time and conflicting message from the service department. Sovann Vun customer service rep stated numerous time the alignment was off and they kept having too test drive it. I asked to have car washed when it was done and when it was returned the vehicle was dirty like it had set outside all day.
I mislead and charged for something i didnt receive. No one helped correct it. Sad
Excellent service. Ismail was very helpful and friendly. Explain everything about what my car need to be done for servicing
We used the valet service to get our car to and from the dealership and that went very smoothly. I was kept updated on the progress of my car thru text and email so I was aware of the status. Would definitely recommend.
curtesy exceptional professional cares about you needs in a car, suv or van would recommend
I love the atmosphere and friendly vibes!!! They make me feel welcome every time I go for whatever service I need. They will definitely take care of you with a smile on their face!!!😁😁
BMW Arlington is always on point when it comes to customer service. I am happy with the attention to detail.
Always have an awesome experience, I have never had a problem. All the service representatives have always above and beyond to make sure I have a pleasant experience. Very clean and well maintained. I love the the options for drinks..
Excellent service and my service advisor Reesh Ismail went beyond the call of duty. My purse strap was stuck in the trunk latch and it would not open. It had been in there for a considerable amount of time. Mr. Ismail told me he would get it out and he did! He, of course, was very knowledgeable about the services I needed and provided them promptly and professionally. He is a great asset to BMW of Arlington.
Rene was able to accommodate me last minute and his customer service was incredible. He was quick, honest and very helpful. He made a trip to the dealership a pleasant experience. Rene went above and beyond and I look forward to working with him in the future.
Excellent service and outstanding personnel. They make the experience a pleasure.Their shuttle service makes drop off and pick ups a breeze
Rene and the rest of the service personnel were attentive and took great care of my car. Highly recommend