Customer Testimonials
Very professional dealership with knowledgeable salespeople to meet you at your purchase needs and assistance
Brenda was amazing! My catalytic converter got stolen and she was able to expedite the service needed to be done. She updated me throughout the whole process.
Very well received and explained. Deal was better than any other BMW dealers in town. Robert and Hany were exceptional. Appreciate all of it.
Christian my SA was great giving me updates and telling me what was covered under warranty. I only want to deal with him from now on
All of the staff took time to greet or talk with me. Super courteous throughout the duration!
Great Service. Pleasant people. Upfront discussion on the services required- immediate and what can wait. Upfront pricing.
The dealership is great with customer service. It’s very clean and professional. The staff is well averse in their respective positions.
I couldn't ask for a better salesperson than Bernie! He was outstanding!!! Even though I live in San Antonio, Bernie is the first person I will be calling to help with my next car acquisition.
The tire service was prompt. I've used this dealership for service for over 8 years and the amenities are now limited. They still have coffee and wi-fi and vending machines.
Great service and very convenient. Service rep was coming and courteous and made my visit enjoyable.
Sean was a phenomenal professional, paying attention to the details of our situation and providing high level expertise.
The valet is awesome very courteous and knowledgeable. And Cole at the loaner car desk rocks as well.
Excellent experience! No pressure sales and purchase couldn't have been easier. Loved working with Vinny and also loved the tutorial of the car after purchase. We left the lot feeling like we already knew the car.
Everyone at the dealership was so friendly and accommodating. I would highly recommend them to friends and family.
My agent sovonn was great and serves was fast. Happy to come back for service in the future.
Professional clean get you done get you in and out with no problem staff is excellent
I had an amazing experience with BMW of Arlington. Their customer service was outstanding! Especially Chen & Chuong! They went above & beyond to assist me throughout the entire process!! I highly recommend them!! Thank you so much!!
Top Shelf customer service and professional staff. This is the best car buying experience my wife and I have ever had since we have buying cars for over 40 years. I would give Arlington BMW over 5 Stars!!! Vinney, Hany and Katherine treated us like Royalty from the first phone until we completed the sale. I would recommend this professional team to anyone that wants to have the true BMW experience.
Very good service and very clean and very professional skills. I am very please with the dealership
Courteous, professional presentation. Prompt communication. Working hard on my behalf to ensure that I received the best car for me.
Brought car in coolant leak got fixed in and out service was great John in service did great job Very professional
They finished on time and provided a loaner car. They also did a great job on washing it.
The employees were professional and courteous. The dealership was clean and overall a pleasant environment.
My vehicle was totaled so I was in a situation that I didn't want to be in buying a car. However the salesman Andy was very helpful and thorough about the car I purchasing in making the experience an enjoyable one and definitely did not assert any undue pressure. He answered the questions I had at the time. I was able to make an informed decision about my purchase and was very comfortable in doing so. The financing and signing of the documents process was the quickest I had ever experienced purchasing a vehicle. Thank you for turning my ...
They are great dealer to work with they keep me updated on everything related to the repair, Miss Brenda is really good person!!!
Scheduling and customer service were all great. Checked in and out with no delays. Sean Riley was very professional and had a great attitude. I will be returning for future services.
Great work from Arlington BMW with fast and comprehensive services. Our services advisor Sovann was great to keep us informed of the progress.
Slow paced environment that makes me feel like I can take my time! Dealership was clean and comfortable.
I always receive excellent service from BMW of Arlington. Service is prompt and staff members are courteous.
I love the people here. It is everything you would expect of a BMW dealership.
Vinny & Hany took care of us from start to finish. Outstanding customer service. I will definitely purchase another vehicle from them!
wait time's sometimes longer than told. otherwise good. price for repair could be a little cheaper
Best car buying experience! Mo and Chen weee great!! Chen came to the house and set up our garage opener and completely elevated our experience.
The Service Director at BMW of Arlington, Chuong Nguyen and his team consistently provide me with outstanding service when I have my BMW serviced! Always exceeds expectations!!
Pricing was much more competitive than the BMW dealer in grapevine and the service is just as good if not better
They were quick to check me in, my service champions communicated effectively and helped me be in and out
Making the service request and appointment was very easy and fast. I was able to get my car seen within the same day! My car was ready for pickup the very next day!!
The service was excellent and the service department keeps you updated with videos as your vehicle is being worked on.
It was a nice experience with very helpful and professional service advisor. Service was done timely as well.
Very detailed and engaged to there customers needs to ensure quality performance is done on your vehicle.
I was created with friendly service as soon as I drove in the garage. I was immediately approached by what I needed and was taken care of by as associate. Myron took care of what I needed and my car was brought back to me in a timely manner. I love it when my car is ready and washed:)
We had an excellent experience at MINI of Arlington! We drove up from the Austin area to look at a different used car at another dealership but weren’t happy with it, so we decided to look at a similar one at MINI of A. It was a little late in the day but they were able to get us in, let us test drive and didn’t rush us out. We worked with Manny and he was fantastic. He did a great job telling us and showing us all the features of the car and made the process smooth ...
Excellent Service and honesty. They kept me updated with status of repairs. Would recommend them to others.
Great customer service and caring for my needs! Always there to answer my questions while keeping me attentive.
My salesperson Paulo Da Silva was the best help to me throughout the car buying process.
Great kind staff. Sean and the service staff went above and beyond to get my tire fixed as quickly as possible. Reason I gave the dealership a 4/5 stars is it does not compare, amenity-wise, to other dealerships I’ve visited. The BMW dealer in Houston as well as Dallas had all sorts of snacks and drinks available for people waiting on their vehicles to be completed. All I saw at the Arlington location was water and coffee. That means a lot especially to customers waiting a few hours for their vehicle to be serviced.
The service is outstanding - they help with a loaner, shuttle, or valet service when I need the extra help.
Our service was outstanding in all respects. Sovann was great to work with and her communication skills are outstanding.
I've used BMW/Mini of Arlington since 2019. Purchased my second Mini Cooper Countryman from them and more recently the new BMW X3. The BMW sales and finance team were friendly and accommodating with all my needs and concerns with my new purchase.
The wait was pleasant and was inform on progress being made on repairs and reasons why radio didn't respond when recieve x5
Sovann did an excellent job of communicating and answering all of my questions. She went above and beyond to ensure my customer experience was exceptional! That is always a plus when it comes to services issues.
Transparent, responsive, excellent experience. This is my 4th car with BMW of Arlington and they never disappointed. Would highly recommend!
I don't know what others have experienced but I have nothing but good to say about my service experience with this dealership. I took my BMW X5 in for a state inspection and also some routine maintenance as well as a need to have my undercarriage checked due to a piece of metal in the roadway getting stuck there that I had to remove. I was introduced to Jake, my Service Advisor and also to Mr. Nguyen who is the Director of Service. They were both very nice and accommodating! Sergio, the mechanic who worked on the vehicle, even ...
Associates show hospitality and warmth when getting services . Waiting period is not long if so they check in you for any needs or concerns
Great service. Thank you Richard. We bring the car here for all service needs. They consistently perform at or above our expectations.
Dung Tran he’s always excellent on customer service, Thank you so much.
So, my daughter wanted to trade in her Audi A4 for a new BMW X3. We had previously purchased the A4 from Mo/Alex when they were at Grapevine Audi just west of DFW Airport. Was a great experience once we had a chance to meet with Alex. But, this is about the X3 purchase. We were nothing short of ecstatic that we learned Mo was at BMW of Arlington. I am a looooong time BMW owner myself, getting my first 320i in 1981, and owning the following models over the next 30 years; 1979 BMW 320i, 1977 BMW 630CSi, 1984 Alpina B6 Euro 635CSi, 1984 318...
The technician did a great job on finding what was wrong and repairing my car. The service was excellent. I always feel confident that my car is well taken care of and maintained before any problems arise.
Great service! Great communication! Advisor DT excellent customer service! I would recommend service or purchase from BMW of Arlington! This dealership provides the best value for your money.
I always use Bmw Of Arlington for my servicing. They’re quick, efficient and Richard Oropeza always keeps me up to date on the status of my vehicles.
My vehicle representative Great customer service. She walked me through the process of getting my BMW service very easy-going kept giving me constant updates. Thanks for your service
Jessie Parker the service advisor at BMW was wonderful in taking care of my needs. After reviewing and finding problems kept me informed.from start to finish. Took care of warranty issues and even informed me of the oil service for life promotion
Always friendly, but for the price, a car wash should be complimentary. We Still always enjoy our visits To BMW of Arlington. Always feel welcomed!
Vey professional service rep, they are very helpful in making sure my vehicle has been serviced right. Completely satisfied with the maintenance and services provided for my vehicle.
I love the service, everyone is friendly and professional. This is my preferred location for purchase, service and maintenance for my BMW. Five star dealership!!!
I received excellent customer service and service recommendations from my adviser, Dung Tran! My issues and concerns about my car were met with understanding and addressed with great professionalism. I will definitely continue to service my car with this dealership.
Always World Class Service! From sales to finance to customer experience to service. 6 years and counting, I'm a repeat customer! Thank You! BMWA
I would like to recommend this dealership and service department to anyone needing a new/used vehicle or work done to their existing vehicle. There was a situation that occurred yesterday and BMW of Arlington made it right. I will personally like to thank the service manager, Jesse Parker and Richard Oropeza for being professional and going far and beyond to create an excellent experience
I just had another exceptional service experience at Mini of Arlington! Carlos (my service advisor) and Omar (the technician) were both fantastic! It's really great to find honest, experienced, talented, professionals like these two in the automotive service industry! Keep up the great work guys!
I initially purchased an X5 SUV and realized the very next day the vehicle did not have the comfort access feature I was expecting. I thought I would be satisfied with what I purchased but after a week, I simply wasn't happy. I returned the vehicle expecting to receive the same value as purchased so that I could purchased an X5 SUV with comfort access feature. I became dissatisfied when the salesperson would not give me the same return value as original purchase. When I asked to speak with the General Manager, I was informed he was not in ...