Customer Testimonials
Carter was the best salesman ever! The entire experience with everyone involved was simply amazing!
★★★★★ I had an excellent service experience at BMW of Arlington! Myron was my service advisor, and he kept me informed throughout the process. I especially appreciated him taking the time to point out things that could help me in the future. His clear communication and helpful advice made the experience a great one. Thank you, Myron, for the outstanding service!
The people at BMW Arlington were very professional and prompt to help me with everything. From the moment you arrived at their location to the moment you leave, you feel that they want to help to their fullest.
Reese Ismail did an amazing job getting my BMW X5 serviced in a timely manner, in addition advised me concerning other services that needed to be completed, 4 wheel alignment, & a detail since I had been putting boxes in the back during a move to our new home. I am very happy to recommend Reese to my friends and other BMW owners that I am acquainted with.
I bought two cars from Carter at BMW of Arlington. He knows the product and he respects my time. I get the information I ask for promptly and it is always accurate. With both purchases I was in-and-out under an hour.
I've worked with Chad on the service side. He takes ownership as a service representative. He never asks me to do things like track down information when he can do it himself. You'll notice Chad when you visit. He is the one literally running between the shop and the service desks to take care of his customers ... Read More DealerRater - Nov 5, 2026
It was very positive experience. Trevor was outstanding and Nick was amazing 👏. Please give Trevor a raise. He made our experience very positive and easy. The General Manager was great as well. Will definitely tell a friend.
Reesh took care of us for oil and rotate/balance services with no issues there. Only issue is when he clarified what we were charged for, he said $120 for oil, $90 for rotate, and rest for taxes for a total of $240. Turns out in the 2nd page of the receipt, we were also charged $22 for misc charges as part of that. We were not told of this charge in any part of the process, so unfortunately this dealership gets a ding for lack of transparency.
great service, reeish and will have been such a pleasure to work with and they always make sure i am accommodated for all my needs and dont charge up when i dont need any extra services. great dealership would recommend working with them.
I have been trusting BMW of Arlington with my vehicles for a few years, and Chad consistently makes every service visit an outstanding experience. As my go-to advisor for keeping my X5 M50i running perfectly, he is incredibly friendly, professional, and delivers a level of customer service that truly stands out. I especially appreciate his honest, practical approach to maintenance and his proactive effort to help me find reasonable savings on parts and service whenever possible. If you need your vehicle serviced, I highly recommend asking for Chad.
Edin amd staff was great. They really listened and worked with us. There was no pressure and he understood what worked best for us and not what was in his beat inerest
They are so helpful and very good customer service excellent taking care of all issues in the car
I always receive great service and only the needed recommendations when my car is due to be serviced. I’m out in the expected length of time as well.
Our salesman Arthur was very responsive and helpful. The entire process moved fairly quickly and smoothly. The staff was not overly pushy and was transparent.
The service is great and the Advisor’s are very friendly. They will try their best to get you everything you ask of them.
Performed service in a timely manner and did a great job - car wash was great too!
Experience with BMW Of. Arlington has been very great today. The people there were very helpful and polite.
Reesh is great. I know I can trust him to ensure my x3 is in tip top shape without selling me things I don’t need.
Riley the gentleman I worked with was professional and my experience was good. Thank your sir.
Great customer service and employees are always outstanding. Myron is always on the mark. Thank you
Just had my alignment done at BMW of Arlington and had a really good experience with Reesh in service. He was helpful, professional, easy to work with, and made sure everything was taken care of without making the process complicated. I really appreciate good customer service, and Reesh definitely delivered. I’ll absolutely ask for him again next time I need service.
The service was excellent. The service advisor did an exceptional job of keeping me informed about my vehicle.
Service department always does a nice job making sure you have what you need. Even if an issue arises they work to make it right. Prefer service here to BMW of Dallas.
Reesh and BMW of Arlington took great care me and my vehicle. They kept me updated throughout the entire service process! Great customer service! I will definitely be back!
Arlington BMW is always timely and the people are polite and professional. I highly recommend this dealership.
I had a great service experience with my BMW X1 at BMW of Arlington, due to my service consultant. My service consultant, Reesh, was helpful and accommodating with my schedule. I appreciate the time he took to make the visit convenient for me. Thank you, Reesh!
The Arlington location was very clean and very friendly staff. I got helped right away.
Wonderful experience working with Richard and Nasir who made the purchase experience smooth and without much pressure which is what I was expecting. Thank you BMW Arlington
I had a great experience thanks to Reesh. He was professional, kept me in the loop and made the whole service process smooth and stress-free. Really appreciated his clear communication and follow-through. Highly recommend.
Sarah was great and helped us with making sure we understood repairs needed and honored quote even after making a miscalculation. She is awesome!!
Literally best bmw dealership in the US, and my advisor always take care of me
Will and the service advisors are awesome here, very helpful and attentive
Trevor was effcient and timely. I enjoyed working with him. He worked hard for my dea
Good quality work, but they do not have a loaner cars the service personnel was at their best, very professional
This has been the best experience while buying a vehicle I have ever had. The customer service was amazing, dealing with finance, which is normally a pain, was great, and the overall experience was excellent. Will most definitely be back to purchase a car from here.
The team got me in and out within an hour. Service was grear and they left my BMW looking new.
They have Every thing you need for your BMW and then some. Excellent service here
Professional and dedicated support team , my car was ready on time , the bmw advisor was super helpful , his name was Reesh
I have been more than happy with BMW of Arlington’s service department. Reesh is fantastic to deal with. He communicates very well and is extremely friendly. Won’t take my car anywhere else!
The service quick delivery and efficient to your time clean return to customer with outgoing service representative to make sure your their top priority
Quick and easy service. Will was courteous and helpful. No loaner available but uber courtesy was helpful.
The service at BMW Arlington is always exceptional. Reesh is amazing and always ensure I have a great experience.
I had been looking for a new vehicle in my area for some time unsuccessfully. Opened my phone and checked online and found the perfect car at a price I thought fair. I really bought the car online after speaking with Bernie and am so pleased about how he handled everything easily for me. Dexter in the finance office took my check and had me out of there in an hour. I can recommend this dealership from my experience. Thanks guys. I appreciate your help
Chad, my service writer is great! He's was so nice today. He pointed out that an alignment was needed and I'm so glad he did. Great service department.
BMW never lets me down! Had to come in for a tire repair and they offered me an uber home and back since they had to order the tires. Overall a very pleasant visit.
Reesh is the best service advisor that I’ve ever had and I’ve had many very nice cars, his attention to detail and his quick wit and sharp personality make it a joy to come by the dealership.
Eden was great along with everyone else at this dealership.would certainly recommend it to anyone.
Reesh (Service Advisor) was very polite and professional. He provided excellent customer service and made the entire experience pleasant.
Friendly fast service, take care of their customers. Attention to detail, service providers are very good
BMW of Arlington Service Center is five stars. Sarah was extremely helpful, informative, and friendly. She was great at keeping me informed throughout a long process. Ask for Sarah if you need service.
Manager Tim and Sales person Greg were really helpful. They gave me a fair deal on my new purchase and trade in. The whole experience was very friendly. I would definitely recommend them if you are in for an upgrade.
Very helpful and knowledgeable personnel. Sarah was very courteous and communicated all the required items and those that were also a strong consideration for service that we will be working into our budget. Travis also provided details needed for a noise going on with car.
Couldnt be happier Excellent customer service every body was very polite and overall it was a quick purchase
Great experience with Reesh and the technician. Thank you again for the quick turn around
Very helpful team and understanding to deal with they helped me throughout all kind of services in the last three years. Special thanks Reesh my service advisor he is always very responsive and understanding!
Helpful, caring , honest will make sure you leave with a smile on your face . Great experience
I am on my second BMW purchased at BMW of Arlington and I am very pleased with their professionalism and great service! Reesh Ismail is very dedicated to his job and the best service advisor I have ever had! He is an asset to BMW!
My experience with service advisor Will Perez was exceptional. I just moved to Texas from California and needed to get service done in a new place and identify a service advisor I can work with long term. Will took the time to explain why I should consider getting specific maintenance work done on my 2019 BMW X3 and went out of his way to check on other specific issues (emergency call system) that I came in looking to resolve. I think Will’s service has locked me in as a permanent customer at BMW of Arlington and I look forward to ... Read More DealerRater - Aug 6, 2026
BMW of Arlington took extremely good care of me. From a loaner car to treating me right. I was expecting a laundry list things they wanted to fix, it;s a dealership after all. But all they suggested was my rear brakes. I was shocked to say the least. Great experience.
Sarah was great! We will be back because of her and her expertise. Thank you
I had an outstanding experience at BMW of Arlington. My service advisor, Reesh, was absolutely amazing. He was professional, knowledgeable, and kept me informed throughout the entire process. My oil change and tire replacement were completed efficiently, and everything was handled with great care. What truly stood out was Reesh’s dedication to customer service. He even answered my calls and helped me after hours. While he was away from the dealership attending training, he still took the time to walk me through everything, answer my questions, and make sure I was taken care of. He was incredibly patient, responsive, ... Read More DealerRater - Aug 5, 2026
From the initial call finding out about the truck, coming in to see the car, the salesman was so nice! He wasn’t too pushy to sell me a car, he was patient with me and the finance manager was cool and he worked me and got the payment I was comfortable with! Everything was smooth and I appreciate you guys!
Nick was fabulous. His customer service skills were great. He made sure to explain everything that would be done to the vehicle.
The staff here is absolutely amazing! Tim, Edin, and Nasser made my experience smooth and easy! Keep it up guys
When I visit the BMW location in Arlington, I feel at home. Because I bought a used car, I have had to make several trips up to the BMW location. The staff up there is very friendly, and they make me feel as if I am at home and I am welcome. It has been times that I was afraid to call for repairs because I have been up there so much. They are still welcoming and heartwarming on every visit that I make I always leave there with a smile on my face and I know that my vehicle ... Read More DealerRater - Jul 30, 2026
Reesh took care of me, very attentive great customer service. I will be a returning customer for sure! Very pleased with my services!
Everytime I bring my 2020 BMW X7 for service. Myron and is team makes sure there is a loaner car available and that my extended warranty is applied when needed.
Great service!! Reesh Ismeal my service advisor did a wonderful job.. BMW of Arlington went above and beyond to take care of me and my vehicle.. Great Job!!
I had an outstanding experience from start to finish! Thanks to Katherine and Dexter for taking such good care of me. I came in for an oil change and left in my dream car! Couldn’t be happier!!
Every thing was great service department thank you for the survey have a great day
Excellent customer service the service representative is very well knowledge and showed outstanding professionalism and was very curtisous
bmw of Arlington has been very good to me with there customer service and friendly attitude every time I visit
BMW of Arlington Is one of the premier auto dealerships in the metroplex. Their service is first class, their facilities is top-notch. They have been servicing my car for the past 5 years.
Best experience buying a new car Gregg was the best customer service did a great job
Everyone is always pleasant, professional and accommodating. I know my vehicle is in good hands.
I had an outstanding experience working with Carter Selby at BMW of Arlington. From the beginning to the end of the process, Carter was professional, honest, knowledgeable, and always willing to answer every question I had. He made buying my new BMW M340i smooth, stress-free, and enjoyable.
His communication was excellent, and he went above and beyond to make sure everything was taken care of. I was also pleasantly surprised by the thoughtful gift he left for me—a high-quality key finder and key protector. It was a very kind gesture that showed how much he cares about his ... Read More DealerRater - Jun 30, 2026
Very friendly and professional staff. Cole is awesome. Always helpful and accommodating. This is the place to go with vehicle needs.
Reesh Ismail is amazing! Dealership always take care of me in a timely manner. Service is great.
Great service and friendly staff.. They were informative and gave good guidance on maintenance and upkeep for my vehicle.
BMW or Arlington Service Department Associate Reesh Ismail provides excellent customer service; he keeps you informed on the service progress.
Professional, friendly a must place to check out if you are in the market for a preowned or a new vehicle
Service Adviser Mr. Ismail is very professional and friendly. He was very up front with recommending services needed.
Very welcoming and very warm and friendly dealership. I would recommend everyone to try a BMW car. A smooth driving car. Thank you so much for your hospitality.
Service is exceptional. Service rep Reesh goes over and beyond and is a pleasure to work with
Jeff in the service department is amazing! Thank you for the wonderful service! Thank you for going above and beyond for me!
Customer service rep Reese was amazing and they took care of me and my need without hesitation. Thank you Reese for making me feel welcome
The experience that I enjoyed a BMW Arlington was magnificent. The sales personnel finance manager all the directors they all was outstanding. This was my first BMW that I bought, and I’m looking forward to coming back and do it again.
Amazing customer service. I would definitely recommend this location. And very accommodating. Will definitely come back
Reesh and Mark did an excellent job with solving my AC cooling issues so I am very pleased with how everything was handled.
It is always a great job when I have to go in to get service
Service advisor Savann was very responsive and helpful through the service
While I don’t often leave Google reviews, I owe a huge thank you to Mateo and Chad in the Service Center for taking great care of me. In coordination with the technician, they provided an excellent walkthrough of my car while keeping me updated at all times during the VERY busy day. I have taken my previous BMW cars to other dealerships for routine maintenance in the past, but will stick with BMW Arlington from here on out if this is the service I can expect! Again, big thank you to Mateo and Chad!
STRANDED!! - My wife and our two teenagers were traveling far from home when our BMW SUV suffered a catastrophic cooling fan failure that knocked a hole in the radiator—right in the middle of 5 o’clock rush-hour traffic on a Friday on I-30 near Arlington. It was the middle of July and an extremely hot afternoon and the vehicle immediately began to overheat. My wife barely managed to get it off the road. They were stranded, overwhelmed, hot & sweaty, and hours away from home. That’s when we were fortunate enough to get connected with Rene at the ... Read More Google - Aug 6, 2025
Top notch care when you come and get your car serviced.
went for issue from after having cleaned outside of new car. they took care of and gave us a plausible reason for what happened! the Group is very good with us! they will take care and fix things!
