Customer Testimonials

DealerRater logo
DealerRater Sep 30, 2023

Very professional dealership with knowledgeable salespeople to meet you at your purchase needs and assistance

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Brenda was amazing! My catalytic converter got stolen and she was able to expedite the service needed to be done. She updated me throughout the whole process.

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

Very well received and explained. Deal was better than any other BMW dealers in town. Robert and Hany were exceptional. Appreciate all of it.

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2023

Christian my SA was great giving me updates and telling me what was covered under warranty. I only want to deal with him from now on

Read at DealerRater

DealerRater logo
DealerRater Sep 19, 2023

All of the staff took time to greet or talk with me. Super courteous throughout the duration!

Read at DealerRater

DealerRater logo
DealerRater Sep 17, 2023

Great Service. Pleasant people. Upfront discussion on the services required- immediate and what can wait. Upfront pricing.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2023

The dealership is great with customer service. It’s very clean and professional. The staff is well averse in their respective positions.

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2023

I couldn't ask for a better salesperson than Bernie! He was outstanding!!! Even though I live in San Antonio, Bernie is the first person I will be calling to help with my next car acquisition.

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2023

The tire service was prompt. I've used this dealership for service for over 8 years and the amenities are now limited. They still have coffee and wi-fi and vending machines.

Read at DealerRater

DealerRater logo
DealerRater Sep 8, 2023

Great service and very convenient. Service rep was coming and courteous and made my visit enjoyable.

Read at DealerRater

DealerRater logo
DealerRater Sep 7, 2023

Sean was a phenomenal professional, paying attention to the details of our situation and providing high level expertise.

Read at DealerRater

DealerRater logo
DealerRater Sep 4, 2023

The valet is awesome very courteous and knowledgeable. And Cole at the loaner car desk rocks as well.

Read at DealerRater

DealerRater logo
DealerRater Sep 3, 2023

Excellent experience! No pressure sales and purchase couldn't have been easier. Loved working with Vinny and also loved the tutorial of the car after purchase. We left the lot feeling like we already knew the car.

Read at DealerRater

DealerRater logo
DealerRater Sep 2, 2023

Everyone at the dealership was so friendly and accommodating. I would highly recommend them to friends and family.

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2023

My agent sovonn was great and serves was fast. Happy to come back for service in the future.

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Professional clean get you done get you in and out with no problem staff is excellent

Read at DealerRater

DealerRater logo
DealerRater Aug 30, 2023

I had an amazing experience with BMW of Arlington. Their customer service was outstanding! Especially Chen & Chuong! They went above & beyond to assist me throughout the entire process!! I highly recommend them!! Thank you so much!!

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2023

Top Shelf customer service and professional staff. This is the best car buying experience my wife and I have ever had since we have buying cars for over 40 years. I would give Arlington BMW over 5 Stars!!! Vinney, Hany and Katherine treated us like Royalty from the first phone until we completed the sale. I would recommend this professional team to anyone that wants to have the true BMW experience.

Read at DealerRater

DealerRater logo
DealerRater Aug 27, 2023

Very good service and very clean and very professional skills. I am very please with the dealership

Read at DealerRater

DealerRater logo
DealerRater Aug 26, 2023

Courteous, professional presentation. Prompt communication. Working hard on my behalf to ensure that I received the best car for me.

Read at DealerRater

DealerRater logo
DealerRater Aug 25, 2023

Brought car in coolant leak got fixed in and out service was great John in service did great job Very professional

Read at DealerRater

DealerRater logo
DealerRater Aug 19, 2023

They finished on time and provided a loaner car. They also did a great job on washing it.

Read at DealerRater

DealerRater logo
DealerRater Aug 17, 2023

The employees were professional and courteous. The dealership was clean and overall a pleasant environment.

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2023

My vehicle was totaled so I was in a situation that I didn't want to be in buying a car. However the salesman Andy was very helpful and thorough about the car I purchasing in making the experience an enjoyable one and definitely did not assert any undue pressure. He answered the questions I had at the time. I was able to make an informed decision about my purchase and was very comfortable in doing so. The financing and signing of the documents process was the quickest I had ever experienced purchasing a vehicle. Thank you for turning my ...

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2023

They are great dealer to work with they keep me updated on everything related to the repair, Miss Brenda is really good person!!!

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2023

Scheduling and customer service were all great. Checked in and out with no delays. Sean Riley was very professional and had a great attitude. I will be returning for future services.

Read at DealerRater

DealerRater logo
DealerRater Aug 10, 2023

Great work from Arlington BMW with fast and comprehensive services. Our services advisor Sovann was great to keep us informed of the progress.

Read at DealerRater

DealerRater logo
DealerRater Aug 8, 2023

Slow paced environment that makes me feel like I can take my time! Dealership was clean and comfortable.

Read at DealerRater

DealerRater logo
DealerRater Aug 8, 2023

I always receive excellent service from BMW of Arlington. Service is prompt and staff members are courteous.

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

I love the people here. It is everything you would expect of a BMW dealership.

Read at DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Vinny & Hany took care of us from start to finish. Outstanding customer service. I will definitely purchase another vehicle from them!

Read at DealerRater

DealerRater logo
DealerRater Jul 27, 2023

wait time's sometimes longer than told. otherwise good. price for repair could be a little cheaper

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2023

Best car buying experience! Mo and Chen weee great!! Chen came to the house and set up our garage opener and completely elevated our experience.

Read at DealerRater

DealerRater logo
DealerRater Jul 24, 2023

The Service Director at BMW of Arlington, Chuong Nguyen and his team consistently provide me with outstanding service when I have my BMW serviced! Always exceeds expectations!!

Read at DealerRater

DealerRater logo
DealerRater Jul 19, 2023

Pricing was much more competitive than the BMW dealer in grapevine and the service is just as good if not better

Read at DealerRater

DealerRater logo
DealerRater Jul 14, 2023

They were quick to check me in, my service champions communicated effectively and helped me be in and out

Read at DealerRater

DealerRater logo
DealerRater Jul 13, 2023

Making the service request and appointment was very easy and fast. I was able to get my car seen within the same day! My car was ready for pickup the very next day!!

Read at DealerRater

DealerRater logo
DealerRater Jul 7, 2023

The service was excellent and the service department keeps you updated with videos as your vehicle is being worked on.

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2023

It was a nice experience with very helpful and professional service advisor. Service was done timely as well.

Read at DealerRater

DealerRater logo
DealerRater Jul 4, 2023

Very detailed and engaged to there customers needs to ensure quality performance is done on your vehicle.

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2023

I was created with friendly service as soon as I drove in the garage. I was immediately approached by what I needed and was taken care of by as associate. Myron took care of what I needed and my car was brought back to me in a timely manner. I love it when my car is ready and washed:)

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2023

We had an excellent experience at MINI of Arlington! We drove up from the Austin area to look at a different used car at another dealership but weren’t happy with it, so we decided to look at a similar one at MINI of A. It was a little late in the day but they were able to get us in, let us test drive and didn’t rush us out. We worked with Manny and he was fantastic. He did a great job telling us and showing us all the features of the car and made the process smooth ...

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2023

Excellent Service and honesty. They kept me updated with status of repairs. Would recommend them to others.

Read at DealerRater

DealerRater logo
DealerRater Jun 30, 2023

Great customer service and caring for my needs! Always there to answer my questions while keeping me attentive.

Read at DealerRater

DealerRater logo
DealerRater Jun 29, 2023

My salesperson Paulo Da Silva was the best help to me throughout the car buying process.

Read at DealerRater

DealerRater logo
DealerRater Jun 22, 2023

Great kind staff. Sean and the service staff went above and beyond to get my tire fixed as quickly as possible. Reason I gave the dealership a 4/5 stars is it does not compare, amenity-wise, to other dealerships I’ve visited. The BMW dealer in Houston as well as Dallas had all sorts of snacks and drinks available for people waiting on their vehicles to be completed. All I saw at the Arlington location was water and coffee. That means a lot especially to customers waiting a few hours for their vehicle to be serviced.

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2023

The service is outstanding - they help with a loaner, shuttle, or valet service when I need the extra help.

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2023

Our service was outstanding in all respects. Sovann was great to work with and her communication skills are outstanding.

Read at DealerRater

DealerRater logo
DealerRater Jun 12, 2023

I've used BMW/Mini of Arlington since 2019. Purchased my second Mini Cooper Countryman from them and more recently the new BMW X3. The BMW sales and finance team were friendly and accommodating with all my needs and concerns with my new purchase.

Read at DealerRater

DealerRater logo
DealerRater Jun 10, 2023

The wait was pleasant and was inform on progress being made on repairs and reasons why radio didn't respond when recieve x5

Read at DealerRater

DealerRater logo
DealerRater Jun 10, 2023

Sovann did an excellent job of communicating and answering all of my questions. She went above and beyond to ensure my customer experience was exceptional! That is always a plus when it comes to services issues.

Read at DealerRater

DealerRater logo
DealerRater Jun 3, 2023

Transparent, responsive, excellent experience. This is my 4th car with BMW of Arlington and they never disappointed. Would highly recommend!

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2022

I don't know what others have experienced but I have nothing but good to say about my service experience with this dealership. I took my BMW X5 in for a state inspection and also some routine maintenance as well as a need to have my undercarriage checked due to a piece of metal in the roadway getting stuck there that I had to remove. I was introduced to Jake, my Service Advisor and also to Mr. Nguyen who is the Director of Service. They were both very nice and accommodating! Sergio, the mechanic who worked on the vehicle, even ...

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2021

Associates show hospitality and warmth when getting services . Waiting period is not long if so they check in you for any needs or concerns

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2021

Great service. Thank you Richard. We bring the car here for all service needs. They consistently perform at or above our expectations.

Read at DealerRater

DealerRater logo
DealerRater Aug 26, 2021

Dung Tran he’s always excellent on customer service, Thank you so much.

Read at DealerRater

DealerRater logo
DealerRater Aug 21, 2021

So, my daughter wanted to trade in her Audi A4 for a new BMW X3. We had previously purchased the A4 from Mo/Alex when they were at Grapevine Audi just west of DFW Airport. Was a great experience once we had a chance to meet with Alex. But, this is about the X3 purchase. We were nothing short of ecstatic that we learned Mo was at BMW of Arlington. I am a looooong time BMW owner myself, getting my first 320i in 1981, and owning the following models over the next 30 years; 1979 BMW 320i, 1977 BMW 630CSi, 1984 Alpina B6 Euro 635CSi, 1984 318...

Read at DealerRater

DealerRater logo
DealerRater Aug 19, 2021

The technician did a great job on finding what was wrong and repairing my car. The service was excellent. I always feel confident that my car is well taken care of and maintained before any problems arise.

Read at DealerRater

DealerRater logo
DealerRater Aug 13, 2021

Great service! Great communication! Advisor DT excellent customer service! I would recommend service or purchase from BMW of Arlington! This dealership provides the best value for your money.

Read at DealerRater

DealerRater logo
DealerRater Aug 11, 2021

I always use Bmw Of Arlington for my servicing. They’re quick, efficient and Richard Oropeza always keeps me up to date on the status of my vehicles.

Read at DealerRater

DealerRater logo
DealerRater Jul 30, 2021

My vehicle representative Great customer service. She walked me through the process of getting my BMW service very easy-going kept giving me constant updates. Thanks for your service

Read at DealerRater

DealerRater logo
DealerRater Jul 30, 2021

Jessie Parker the service advisor at BMW was wonderful in taking care of my needs. After reviewing and finding problems kept me informed.from start to finish. Took care of warranty issues and even informed me of the oil service for life promotion

Read at DealerRater

DealerRater logo
DealerRater Jul 22, 2021

Always friendly, but for the price, a car wash should be complimentary. We Still always enjoy our visits To BMW of Arlington. Always feel welcomed!

Read at DealerRater

DealerRater logo
DealerRater Jul 17, 2021

Vey professional service rep, they are very helpful in making sure my vehicle has been serviced right. Completely satisfied with the maintenance and services provided for my vehicle.

Read at DealerRater

DealerRater logo
DealerRater Jul 11, 2021

I love the service, everyone is friendly and professional. This is my preferred location for purchase, service and maintenance for my BMW. Five star dealership!!!

Read at DealerRater

DealerRater logo
DealerRater Jul 8, 2021

I received excellent customer service and service recommendations from my adviser, Dung Tran! My issues and concerns about my car were met with understanding and addressed with great professionalism. I will definitely continue to service my car with this dealership.

Read at DealerRater

DealerRater logo
DealerRater May 8, 2021

Always World Class Service! From sales to finance to customer experience to service. 6 years and counting, I'm a repeat customer! Thank You! BMWA

Read at DealerRater

DealerRater logo
DealerRater Nov 4, 2020

I would like to recommend this dealership and service department to anyone needing a new/used vehicle or work done to their existing vehicle. There was a situation that occurred yesterday and BMW of Arlington made it right. I will personally like to thank the service manager, Jesse Parker and Richard Oropeza for being professional and going far and beyond to create an excellent experience

Read at DealerRater

DealerRater logo
DealerRater Aug 13, 2020

I just had another exceptional service experience at Mini of Arlington! Carlos (my service advisor) and Omar (the technician) were both fantastic! It's really great to find honest, experienced, talented, professionals like these two in the automotive service industry! Keep up the great work guys!

Read at DealerRater

DealerRater logo
DealerRater Mar 31, 2020

I initially purchased an X5 SUV and realized the very next day the vehicle did not have the comfort access feature I was expecting. I thought I would be satisfied with what I purchased but after a week, I simply wasn't happy. I returned the vehicle expecting to receive the same value as purchased so that I could purchased an X5 SUV with comfort access feature. I became dissatisfied when the salesperson would not give me the same return value as original purchase. When I asked to speak with the General Manager, I was informed he was not in ...

Read at DealerRater


Leave Us A Review