Customer Testimonials

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DealerRater Jun 14, 2024

The dealership was very nice and clean. Carter Selby is a great salesman to work with he answered all our questions and made everything smooth. I recommend him to anyone who is wanting to buy a new Bmw.

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DealerRater Jun 14, 2024

Great service on short notice! Wait time was very short. Outcome was better than expected.

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DealerRater Jun 13, 2024

Always is a pleasant experience visiting BMW in Arlington. The service advisor, Chad, identified and explained other things that needed to be addressed besides the oil change work that I went for. Overall very satisfied.

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DealerRater Jun 11, 2024

Myron answered all my questions and made me feel welcomed at the dealership.My vehicle was washed clean after the service.

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DealerRater Jun 8, 2024

Sovann is great! She was very helpful and pleasant to work with. She kept me posted on my car status the entire time.

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DealerRater Jun 7, 2024

Very helpful and professional they kept me in the loop while my vehicle was being serviced

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DealerRater Jun 6, 2024

The group is professional and service oriented. They all have great sense of humor too!

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DealerRater Jun 2, 2024

Outstanding workmanship and superb customer service! They all find the time to for me in even on very short notice. Mr Myron Mott is the best service advisor that I’ve ever encountered in my BMW ownership history. He always has a smile and an infectious positive attitude!

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DealerRater May 25, 2024

Great service from the moment I pulled in and left. I was greeted by the service persons and he walked me through the process and ensured all was taken care of.

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DealerRater May 21, 2024

Service department was kind and curious. Provided good information and feedback. Honest about the process.

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DealerRater May 18, 2024

I received an excellent offer for oil change and an air filter. After which my car was washed and cleaned very nicely. My son was very pleased with the results

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DealerRater May 16, 2024

I was very satisfied with the service at BMW of Arlington. Christian Carr - service advisor took very good care of me and my vehicle

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DealerRater May 10, 2024

The car buying experience was smooth and quick. Upon arrival Haime had our paperwork ready to go. Highly recommend this salesman.

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DealerRater May 7, 2024

This is Truly one of the best Professional Dealership I've been too. And I've been to alot. They helped me in every way possible from transportation to and from the Dealership. Also this young man SHAWN. He works in the Service Department. He went above and beyond his job to assist me. He kept me informed on everything. He stayed on the phone with my provider for me numerous of times when I couldn't reach them and he still continues to help other customers. He's definitely a BIG ASSET TO THIS COMPANY. Keep up the excellent ...

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DealerRater May 5, 2024

Very nice location, service is quick, the people are a pleasure. I had a great experience. Myron was fantastic to work with.

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DealerRater May 5, 2024

The service department does a really great job with communicating what you exact need. Timely service - Great results!

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DealerRater May 1, 2024

Everyone was very courteous and professional. Sovann did an excellent job in handling all of my service needs. She went above and beyond in customer service.

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DealerRater May 1, 2024

Friendly people, clean facility, prompt in and out service, honest, professional, courteous, respectful, visually appealing

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DealerRater Apr 30, 2024

Quickly got me an appointment by service! Great service by Christian in getting my vehicle taken care of!

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DealerRater Apr 26, 2024

I told them when I brought my car in that I needed total financing on the repairs then I get there and y’all hit me for 600 and something dollars we’re having to finance then it’s obvious I didn’t have the money so why do you ask for a down payment And I know they say it’s all up to Sunbit will you and Sunbit need to get together and you get this straightened out?

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DealerRater Apr 25, 2024

BMW Arlington is quick and reliable. I can depend on them for any of my car needs! Thank you!

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DealerRater Apr 21, 2024

I have used this dealership exclusively for approximately 10 years. I greatly appreciate the professionalism of the service department. They, collectively, provide all the information I need to make decisions regarding the reliability of my BMW. They are friendly and respectful.

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DealerRater Apr 21, 2024

Had a great experience getting service here today. As soon as I arrived, someone was there to help. Pricing is better than any dealer in the dfw Area. Service was second to none.

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DealerRater Apr 18, 2024

Overpriced service , good quality , good customer service The scheduling and loan car process is a breeze. Service advisor is efficient. Communication is through texting, without personal touch. Costumers have to assume the service is not completed if there is no call even at the end of the day. Final bill is different from the estimate by a big margin.

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DealerRater Apr 17, 2024

Christian helped talk with about my service needs. He was very nice and I observed him helping several customers. He remained professional and courteous no matter what issues came up. The work was done and the dealership ensured I had a lyft to get me back and forth during my appointment.

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DealerRater Apr 15, 2024

Sovann was extremely helpful. Prompt service. Awesome communication. I will definitely bring my car here next time I need service.

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DealerRater Apr 13, 2024

Sean, was very helpful and allowed me to understand my service. It was a smooth process and waiting very minimal.

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DealerRater Apr 12, 2024

Outstanding customer service and white glove treatment from beginning to end. Everyone treated us professionally and made sure our needs were met. Our salesman, Edin, was AMAZING. Of all the cars we have ever purchased, this was the finest experience, by far.

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DealerRater Apr 11, 2024

Frustrated at first for wrong charges , service manager solved the problem , thanks for good help .

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DealerRater Apr 11, 2024

John kept us up to date on any issues with car in a professional manner

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DealerRater Apr 9, 2024

I am a long time customer of this dealership. As usual, they continue to provide excellent service and care about the customer.

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DealerRater Apr 9, 2024

My advisor Chrstian was very professional, caring and kept me informed. Great service . Great advisor

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DealerRater Apr 9, 2024

I Always like the service here and the information provided during the service. Thank you

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DealerRater Apr 6, 2024

This was the first time I’ve used BMW of Arlington, but this one trip has made me a believer. From scheduling my appointment via the phone until arriving at the dealership, I knew I was about to enter a prime example of service excellence. Jason, my service writer, treated me like royalty. The service writer, Jason, ensured that the service was done in a timely manner. They washed my car at the dealership and I left with a smile on my face. BMW of Arlington, please never change the way you treat your customers.

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DealerRater Mar 30, 2024

It was great experience and they were very and professional. Very helpful and informative.. Helped me with information about how to repair with credit.

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DealerRater Mar 29, 2024

Very consumer oriented and helpful in car maintenance. Highly recommend it. Service department is super good

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DealerRater Mar 22, 2024

Very responsible and provides great attention to detail. Customer service was great and very knowledgeable.

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DealerRater Mar 20, 2024

We are now servicing my 2nd BMW In Arlington. They did a great job on this service keeping me updated on anything new they found with my car. Great job.

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DealerRater Mar 19, 2024

Very attentive to details , and make sure I got the fair price and coverage under warranty

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DealerRater Mar 18, 2024

Very professional and quick. Everyone was nice, I would recommend to family and friends! Great!

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DealerRater Mar 16, 2024

Best BMW dealership in the Metroplex! Everyone is helpful... my sales advisor Andreas was the best! Patient, knowledgeable and helpful. Thank you BMW of Arlington, I'll be back!

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DealerRater Mar 15, 2024

Great service very nice and friendly people will always come back for a purchase of a car

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DealerRater Mar 15, 2024

Christian is a excellent worker. He addressed all my issues and concerns about my vehicle.

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DealerRater Mar 8, 2024

The dealership is always quick and efficient. There’s no question about how they care for the vehicle because they are very clear throughout the process. Christian was great to work with! Highly recommend!

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DealerRater Mar 6, 2024

I came here to buy a truck that I tried to buy at their sister dealer in Rockwall. Rockwall made it a pain and tried to rip me off after wasting my time even though I had a preapproval in hand. BMW of Arlington was amazing. Bernie, the salesman, was professional, detailed in his work and fast. I got the truck I wanted with my preapproval (half the rate Rockwall tried to stick me with) and I was in and out in record time. So easy and painless. They even gave me more for my trade than I expected. My ...

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DealerRater Mar 3, 2024

Great customer service and Very helpful when it came to service and buying my new car.

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DealerRater Mar 3, 2024

Mario and Nasser were excellent representatives of this dealership. They both made sure that I got the best solution for my situation.

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DealerRater Mar 2, 2024

Quickly scheduled the service needed and provided good service. Service Manager answered all my questions and provided transportation back to the dealership to pick up my car. It was much appreciated.

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DealerRater Feb 29, 2024

I wanted to congratulate the company for having such skilled, friendly people and always willing to help, as is Mr. Cristian Carrero Abrams for his service. He is an excellent employee. People like him should see in all branches. Thank you very much for using him.

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DealerRater Feb 28, 2024

Been taking my vehicles to them for year's and service has always been great! Highly recommend them for sure.

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DealerRater Feb 27, 2024

I put a time limit on their keeping the car and they made it in plenty of time for me to get to my appointments and they were in plenty of time

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DealerRater Feb 24, 2024

John was great yesterday. I’ve been using the dealership for about three years and I had my best experience in the service dept.

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DealerRater Feb 23, 2024

My service advisor was Benjamin Nguyen, he was excellent, my car was in service from Saturday-Wednesday, he always kept me informed on the status of my car by calling. Mr Nguyen gave top notch customer service. I am looking forward to working with him again.

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DealerRater Feb 20, 2024

Salesman Desmon and finance officer Katherine were both very helpful and accommodating with my car purchase even though I had some unusual requirements on my end.

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DealerRater Feb 19, 2024

The sales person Jaime was very professional and got the sale done very quickly. His team explained and toured the vehicles features. I would recommend this dealership for your future needs

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DealerRater Feb 16, 2024

The dealership could use some updating. BMW is a luxury brand and the dealership looks and feels really old in comparison to other BMW dealerships in the area. They only offered water, no snacks, no loaner cars, no other beverages. The setup is awkward as well. You have to walk through the employees work area to get to the seating room. It's just an old place. I'll probably only go when I feel like it's necessary or drive across town to one of the nicer dealerships

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DealerRater Feb 16, 2024

Service department was impeccable! I was kept informed as to what was going on throughout the time I was at dealership! Did their best to get as much as possible covered under warranty!

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DealerRater Feb 7, 2024

They are a class act. They often have deals and look for the best options. They don’t push extra services. The service was completed when promised.

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DealerRater Feb 3, 2024

Mr Riley helped me learn more about my z4 than I could ever know. He went beyond just taking it in for repair! I spent money that I felt was worth the cost. I will return to your shop for service again, thanks!

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DealerRater Feb 1, 2024

I wouldn’t take my car anywhere else. John was super helpful always on top of everything. My car got towed due to a flat tire. And the service was so amazing! I even got a Lyft from my work and was brought to the dealership to pick up my vehicle. I’m a very satisfied customer!

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DealerRater Jan 31, 2024

Very responsive with timely communication before, during & after the service. Excellent outcome! Positive results and assistance.

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DealerRater Jan 31, 2024

Hassle free, excellent customer service, super fast no fluff. Just a great experience and great representatives. By far better than when I go to Mercedes!

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DealerRater Jan 31, 2024

Great service Service staffs are knowledgeable, friendly and helpful. Completed the service and had the vehicle ready as promised. Thank you Team.

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DealerRater Jan 30, 2024

The service was warm and friendly from the time I walked into the building. I was immediately greeted with great customer service.

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DealerRater Jan 25, 2024

I have always been a customer at this dealership and been generally satisfied. This time I took my car for oil change and as got out of there and got on freeway I got oil level low indicator. I had turn around and go right back in. They said a trainee did the oil change and didn't fill in right amount of oil. This really has shaken my confidence in them now😔😔

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DealerRater Jan 20, 2024

Met with my new service representative and he walked me through the whole process and understood my concerns

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DealerRater Jan 20, 2024

Took great care on the service performed on my vehicle. Advisor was very knowledgeable and made it an easy process.

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DealerRater Jan 19, 2024

Great service as usual. very professional and a I always have a great experience at this location.

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DealerRater Jan 19, 2024

In for Service. First time Ronnie handled my vehicle. Would highly recommend asking for him

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DealerRater Jan 12, 2024

Our purchasing experience at BMW of Arlington was exceptional. Carter Selby made our experience one that was easy and hassle-free. Mr. Selby was extremely knowledgeable about the car, well informed, and answered each of our questions with honesty. He was professional, ethical, and committed to ensuring our vehicular needs were accommodated.

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DealerRater Jan 12, 2024

Great dealership. Excellent service department. Love my Advisor Sovann. Their Lyft service to get you to and from the dealership is so convenient and helpful!

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DealerRater Jan 12, 2024

Christian, my service advisor, provided excellent assistance and displayed a high level of professionalism. He efficiently helped me complete my task, ensuring a quick and smooth process. Additionally, he created a comfortable and welcoming environment, allowing me to feel at home during my visit!

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DealerRater Jan 12, 2024

Myron was great! He made the service experience stress free! If you have any service needs for your car, BMW of Arlington is the place to take it and make sure to ask for Myron.

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DealerRater Jan 12, 2024

This is my third BMW with BMW Of Arlington and I really love the customer service and the focus they give to you and you could really take your time to decide on what vehicles you want based on the features you’re interested in, overall, they have excellent customer service. This time I ran, I dealt with Carter, and I appreciate his patience and understanding, because I really just went in for oil change, and had no intentions of buying a car

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DealerRater Jan 11, 2024

Sean is very helpful assisting me today for car inspection and providing me Lyft rides back and fort of the dealership

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DealerRater Jan 11, 2024

Service center was very accommodating, in a very short notice they had it fix. Staffs were straightforward & professional. Highly recommended

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DealerRater Jan 10, 2024

Excellent experience all around. Sales team was amazing and got me what i wanted. No hassle

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DealerRater Jan 5, 2024

From initial interaction through sales, the staff were easy to work with and negotiate a deal. Also , the after sales service has been excellent.

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DealerRater Jan 5, 2024

Friendly service Provided explanation of services needed Pleasant waiting area Vehicle returned in timely manner

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DealerRater Jan 4, 2024

Andre and the office staff were very professional and helpful. I never felt pressured into any decision.

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DealerRater Jan 3, 2024

Ronnie is always very helpful in assisting me in getting my vehicle serviced anytime I bring it in. This time around I needed my brakes done, and like clockwork he was able to make the transaction effortlessly. He’s my go to guy for any work I need done at BMW Arlington. Keep it up buddy!!

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DealerRater Jan 2, 2024

I was very pleased with my service advisor and the way he responded to all of my questions.

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DealerRater Jan 2, 2024

Thanks Brenda great work really appreciate it you were very helpful. Having a loaner was super helpful as well, thank you!

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DealerRater Dec 31, 2023

Great car buying experience, Andy was top notch and was a pleasure to do business with. Thanks!! Very happy with our car and the service we received. Adrienne & Efrain Prieto

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DealerRater Dec 27, 2023

Christian took care of everything that I needed and provided exceptional service. Thanks Christian ✝️ ✝️He was helpful on all levels

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DealerRater Dec 27, 2023

The representative at the BMW of Arlington dealership provides excellent service timely responses. they are highly recommended in my book!

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DealerRater Dec 26, 2023

Nice people, And friendly, and take time with customers, and be so patient with me

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